For orders fulfilled by us, items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 14 days, beginning the day after the day on which you receive the product.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.
Please note that we do not accept returns of personalized products.
Please click here to contact us and start your return process using our returns service. Please mention your order number and your registered email id. Your order number starts with FN and can be found within your account.
If you do not have your despatch note or invoice, please include an explanatory note quoting your order number which starts with FN and reason for return.
For orders fulfilled by us, you will receive an email confirmation and regular email updates as your returns make their way back to us.
Your refund will be processed, once it has been delivered to our warehouse and within 3 working days of arriving back to us. Refunds can take up to 1 week to show on your account; this is due to the time taken by some banks to process the payment.
Returning your order with non-faulty items is chargeable additional to your delivery charges.
Our return charges starting from AED 40 from UAE, KSA, Bahrain, Oman, Qatar, Kuwait.
Return charges will be adjusted to the refund amount to its original payment method.