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Order Lost, Damaged or Missing Items

Once your order has been despatched, you can:

  • Inform us of missing/lost orders and arrange a replacement
  • Advise us that an item arrived damaged and arrange a replacement (please also email a photo of your damaged/faulty item to customercare@mena.feelunique.com)
  • Inform us of missing items from orders and arrange a replacement
  • Inform us of a return

To 'Manage my order' please follow these simple steps:

  • Click on ‘Welcome (Sign in)’ at the top left of our homepage and login to your account. If you are using our app please select '+More' and 'My Account.'
  • Find your order number and contact us on the following link.

 

I've not received my order

We normally expect to despatch orders fulfilled by Feelunique within one working day. For orders fulfilled by our Concession Brands please view the despatch and delivery timescales on the specific product page. Please click here for further information.

Items may arrive in separate packages if you have placed an order containing items fulfilled by Feelunique and one of our Concession Brands.

Additionally, due to strict postal weight restrictions, some orders will need to be sent in more than one package. These packages may arrive at different times. To check if your order has been sent in more than one package please click here.

Please click here for delivery timescales. If your order is outside of expected delivery timescales, please contact us by clicking here.

 

My order arrived damaged

Unfortunately packages are occasionally damaged by the postal service. Please email an image of your damaged items to customercare@mena.feelunique.com

A confirmation email will be sent once a replacement has been organised or we may contact you for additional information.

 

An item is missing from my order

Unfortunately, sometimes mistakes can happen and an item may be missing from your package. Please email an image of your entire order to customercare@mena.feelunique.com

A confirmation email will be sent once a replacement has been organised or we may contact you for additional information.

 

Electrical Warranties

You can find full details of the warranty of your electrical item within the product description on our website. If the warranty is not included within the product description, please refer directly to brand's website for guidance.