Delivery Information

Free delivery available for orders above country threshold. Please see below for further information.

mena.feelunique.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

All of our orders are shipped from the UK.

Country	Minimum spend for free delivery	Express tracked* Delivery timescale: 5 days for orders placed by 8 pm Monday-Thursday after dispatch
United Arab Emirates	For orders AED 300 and above	From AED 20
Saudi Arabia	For orders AED 300 (SAR 307) and above	From AED 20 (SAR 21)
Oman	For orders AED 300 (OMR 31) and above	From AED 20 (2.19 OMR)
Bahrain	For orders AED 300 (BD 31) and above	From AED 20 (BD 2.12)
Qatar	For orders AED 300 (QR 297) and above	From AED 20 (QR 20)
Kuwait	For orders AED 300 (KD 26) and above	From AED 20 (KD1.64)

Important note:

Country specific customs duties and taxes are not included and would have to be paid separately by the customer. Customers are liable to pay inbound duties and taxes in accordance with the customs laws and regulations of the customer’s country.

These charges are prepaid by our delivery partner and you need to pay them upon delivery.

Customs duties are implied as follows:

Market	Factor	Charges	Conditions
All Markets	Cash On Delivery	AED 20	All order value
UAE	Shipping Fee	AED 40	Order value <=AED 100
		AED 20	AED 100 < Order value <=AED 300
		FREE	Order Value >AED 300
	Duties	AED 22 + 5% of Order Value	Order value >AED 1,000
KSA	Shipping Fee	AED 40	Order value <=AED 100
		AED 20	AED 100 < Order value <=AED 300
		FREE	Order value >AED 300
	VAT	10% of Order Value	All order value
	Duties	AED 29 + 5% of Order Value	Order value >AED 1,000
KWT	Shipping Fee	AED 40	Order value <=AED 100
		AED 20	AED 100 < Order value <=AED 300
		FREE	Order value >AED 300
	Duties	AED 22 + 5% of Order Value	All order value
BAH	Shipping Fee	AED 40	Order value <=AED 100
		AED 20	AED 100 < Order value <=AED 300
		FREE	Order value >AED 300
	Duties	AED 22 + 5% of Order Value	Order value >AED 1,000
OMN	Shipping Fee	AED 40	Order value <=AED 100
		AED 20	AED 100 < Order value <=AED 300
		FREE	Order value >AED 300
	Duties	AED 22 + 5% of Order Value	All order value
QAT	Shipping Fee	AED 40	Order value <=AED 100
		AED 20	AED 100 < Order value <=AED 300
		FREE	Order Value >AED 300
	Duties	AED 22 + 5% of Order Value	Order value >AED 1,000

Please note:

Some of our products are classed as dangerous goods by IATA. This will impact our ability to deliver to certain destinations and use certain delivery methods. The delivery options available for your order will be selected when you checkout.

Delivery timescales are estimated and could be affected if your parcel is very heavy or delayed by Customs entry procedures.

Feelunique will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.

Feelunique will only consider claims for lost items sent 10 working days after the latest due date.